- Once processed, we will not be able to edit orders.
- In the rare event that you experience a quality issue, please contact the us right away. Images or video clearly showing the problem must be provided within a week of delivery, along with a detailed description. If an issue is determined, we will do our best to satisfactorily resolve the matter at hand.
- We are not responsible for stolen or lost packages. Please contact your courier for assistance.
- Before you placing any order, please ensure that your delivery address is correct, as we are not responsible for orders shipped to incorrect addresses or unclaimed. If your package is returned due to incorrect address, we can arrange a redelivery. However, a re-delivery fee will be charged for this service according to the carrier.
- Shipping delays due to customs, import regulations, weather, and COVID-19 are possible and out of our control. We appreciate your patience and understanding.
Unfortunately we do not offer refunds on any of our products. We are happy to arrange an exchange in case of faulty products.
For any exchange inquiries, complaints, and requests, please email firstname.lastname@example.org and we'll get back to you as soon as we can. Thank you!